Privacy Policy

Last Updated: June 2026

At RailTracker, protecting user privacy is a core design principle. This Privacy Policy explains how we collect, process, secure, and anonymize information used to power real-time train tracking services.

Privacy First: Fully Anonymous Location Contributions

Location data shared through the RailTracker mobile application is processed without attaching personal identities, account information, device ownership details, or user profiles. GPS telemetry is used exclusively to estimate train positions, calculate delays, and improve live train tracking accuracy.

1. Overview

This Privacy Policy applies to:

RailTracker website (railtracker.in)
RailTracker Android and iOS mobile applications
Related APIs and train information services

RailTracker is an independent platform that provides crowd-powered train tracking, train running status, station arrival predictions, and railway information services.

RailTracker is not affiliated with Indian Railways, IRCTC, NTES, CRIS, or any government railway authority.

We do not provide ticket booking, reservation management, payment processing, or passenger verification services.

2. Location Services & GPS Tracking

Opt-In Participation

Location access is requested only when you choose to enable train tracking or contribute live location data.

Background Location Usage

When tracking is active, RailTracker may continue receiving location updates in the background to:

Improve train position accuracy
Detect station arrivals and departures
Generate crowd-sourced train movement insights
Provide travel notifications

You can disable tracking at any time through the application settings.

Anonymous Contribution

You may contribute train location data without creating an account or submitting personal information.

3. Information Collected Automatically

Usage Analytics

We may collect:

App performance metrics
Crash reports
Response times
API latency statistics
Feature usage statistics

These metrics help us improve application stability and tracking accuracy.

Cookies & Local Storage

The RailTracker website may use cookies or local storage to remember:

Theme preferences (Light/Dark Mode)
Recently searched trains
Language preferences
Session settings

RailTracker does not use advertising trackers or cross-site behavioral tracking technologies.

4. Train Search & Enquiry Data

When you search for:

Train numbers
Train names
Stations
Routes
Live train status

The query may be temporarily logged for service optimization, search performance monitoring, and abuse prevention.

Search records are not linked to personal identities.

5. Data Retention & Deletion

To maintain operational efficiency and user privacy:

Anonymous GPS telemetry is automatically deleted after a limited retention period.
Temporary operational logs are periodically purged.
Diagnostic records are retained only as long as necessary for system maintenance and security.

We do not maintain long-term databases linking users to location contributions.

6. Data Security

RailTracker implements industry-standard security measures to protect information, including:

HTTPS encryption
Secure API communication
Access controls
Infrastructure monitoring
Abuse prevention mechanisms

While no online service can guarantee absolute security, we continuously work to safeguard platform integrity and user privacy.

7. Third-Party Services

RailTracker may utilize trusted third-party providers for:

Hosting infrastructure
Content delivery
Error monitoring
Analytics
Mapping services

These providers only receive information necessary to perform their services and are required to protect user data appropriately.

8. Children's Privacy

RailTracker is not specifically directed toward children under 13 years of age.

We do not knowingly collect personal information from children. If such information is discovered, appropriate steps will be taken to remove it.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect service improvements, legal requirements, or operational changes.

Updated versions will be published on the RailTracker website with a revised "Last Updated" date.

10. Contact Us

If you have questions regarding this Privacy Policy, data handling practices, or privacy concerns, please contact us through the official RailTracker support channels available on our website.